This presentation will focus on conducting telephone investigative interviews.  Program content: Identifying the goals of the interview; Preparation; Investigator demeanor; The structure of the interview; The opening - the introduction statement; Investigative questions; The initial open-ended question; The use of follow-up questions; Clarification questions; Direct questions; Documenting the interview; Closing the interview; The evaluation of verbal and paralinguistic behavior to assess the credibility of the subject; Evaluating the subject's attitude; The psychology of verbal behavior; Response content; Response latency; Response delivery; and Continuity of response.